All invoices and deliveries must be reviewed for accuracy. Invoices will be signed or initialed by whoever receives the delivery, which verifies that all items are delivered.
If any products are found to be in unsatisfactory condition, they must be reported within 24 hours of receipt and anything deemed reasonable will be replaced or refunded.
You may use our Contact Us form to communicate any problems with your order, make sure to include your Order # and the items/quantity that you are requesting a refund/replacement for. Please document the issue with a photo or bring product to the Hub at 5720 West End Rd Building #2.
All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site.